Start with a better question.
Make room to understand.

A product decision starts with a person trying to achieve something. Describe the situation: what they know, what they need, and what would make the next step easier.

“Improve onboarding” is broad. Helping a new team member create their first project gives the work a clearer purpose. The same care applies to an enquiry, a support question or a product demo.

Watch for missing context, repeated work and the decisions people have to make without enough information. A request for a feature can be a starting point for understanding a deeper need.

Keep observations separate from assumptions. Let the task guide the choice of interface and technology, then test whether the proposed change actually helps.

Research becomes useful when it informs a specific decision. Write down what you learned, what remains uncertain and the smallest next step that could clarify it.

Our areas of inquiry connect to everyday product work. They describe interests and guiding questions, rather than claims of published research results.