A question finds its way in.
A chat, an email, a moment of uncertainty. Bring those conversations into a shared place.
ThreadHiveCUSTOMER SUPPORT · A BERVYN PRODUCTEvery conversation.
A little more care.
Bring your inbox, help content and team together. Give every customer a clearer path from a question to an answer.
Keep every conversation connected.04 / The Bervyn family
The idea behind ThreadHive
Behind every question,
there is a person.
A little context. A clearer possibility. Carry the context forward.
Help content and a shared history support a useful answer, with a person ready when needed.
Stay together through the answer.
Routing and team workflows help the conversation move without leaving its context behind.
01 / Inside the experience
A question arrives.
The context stays.
For support teams bringing customer conversations and help content together.
THREADHIVEIllustrative preview
CUSTOMER CONVERSATION
Where can I find my workspace settings?
?A new questionReady for your team
One shared inbox
Set up the channels where customers reach your business and decide how the team will own incoming conversations.
Illustrative example of the workflow. No accounts are connected and no actions are submitted.02 / Where it fits
Built around
the work you do.
A customer support workspace combining live chat, a helpdesk and AI agents, with shared context for your team.
Customer support
A shared support inbox
Bring web chat and email conversations into a place where the team can coordinate ownership. Keep the customer’s history close to the current question.
Customer support
Help-content-based assistance
Use existing documentation as the basis for an answer. Review the quality and freshness of that content, because the usefulness of an answer depends on the material behind it.
Customer support
Escalation with context
Pass a conversation to a person when it needs judgment or additional access. A useful handoff includes what was asked, what has already been tried and why the next step needs attention.
03 / Take a closer look
A place for your work.
Step inside ThreadHive.
● ● ●threadhive.io↗
Official website preview Explore the current product, features and plans at ThreadHive.
A few useful answers
Before
you begin.
Is ThreadHive a chatbot or a helpdesk?
It combines live chat, a helpdesk workspace and AI agents. The purpose is to connect automated assistance with the team’s customer support work.
What does the AI use to answer questions?
ThreadHive describes answers grounded in help-center content and connected documentation. Teams need to configure and maintain those sources.
Can a person take over a conversation?
Yes. Human handoff with conversation context is part of the published product direction.
Does it support mobile applications?
The official site lists native iOS and Android chat SDKs. Review the product documentation for the current integration steps.
Your next step starts here.